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Information for the following devices:


Important Information for All Devices

This device is yours to use until the due date. Upon return, all information will be erased and the device will be prepared for another person.

Files cannot be recovered, so please use cloud storage whenever possible.

Please see Access a CLICC Virtual Desktop in order to access CLICC licensed software.


If you have a problem with a MiFi or Windows laptop with a label resembling FAC123, please contact the campus IT Support Center.

If you have a problem with a MacBook, ChromeBook or HP EliteBook (with a barcode that does not resemble FAC123), then submit a ticket for support to the Library Service Desk.


MacBook Pro and MacBook Air

Power on and go through Setup Assistant. Set a username and password for logging onto the computer.

Additional settings are available in System Preferences.

 Expand to view password requirements

macOS password must:

  • Be at least eight characters in length
  • Contain at least one letter and one number

We recommend signing in with a personal Apple ID in order to utilize the Mac App Store, but it is not required.
Some software, including Microsoft Office, is available through an application called Self Service, or install on your own.

Anti-virus, campus VPN, Citrix Workspace, and Zoom will be automatically installed.


(warning) If you experience a problem where the computer gets stuck on the Remote Management page, please follow the instructions on How to Restore a MacBook Computer to Factory Settings.

iPad and iPad Pro

Power on and go through Setup Assistant, including setting a passcode.

Additional settings can be set in the Settings apps.

 Expand to view passcode requirements

Passcode must:

  • Be more than 6 character
  • Not contain repeating, ascending, and descending character sequences

We recommend signing in with a personal Apple ID in order to utilize the App Store.
If you do not wish to use an Apple ID, use Self Service to install a number of free apps.

Zoom will be automatically installed.


HP EliteBook

Power on and go through Windows user set up.

If you wish to use a local account instead of a Microsoft account to log in, choose "Domain Join instead" on the account creation screen.

UCLA students can sign up for a Microsoft 365 account here: Registering for Microsoft Office 365 Education (ProPlus)

 Expand to view local account password requirements

Windows password must:

  • Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
  • Be at least eight characters in length
  • Contain characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (for example, !, $, #, %)

Antivirus, Microsoft Office, Microsoft Edge, Mozilla Firefox, Google Chrome, Zoom, campus VPN, and Citrix Workspace are preinstalled. Install additional software on your own.


Chromebook

The Chromebook uses a managed guest account to log on, and will erase all locally stored data upon logout or shutdown. Therefore, we recommend you back up data often and only use sleep mode, which you may enter simply by closing the Chromebook lid.

CLICC Chromebooks come with Cisco AnyConnect (client for UCLA VPN), Citrix Workspace (client for CLICC Virtual Desktop), and Zoom installed. Install additional Chrome OS software on your own.

UCLA students can sign up for a Microsoft 365 account, which will provide them access to Office applications via a browser, here: Registering for Microsoft Office 365 Education (ProPlus).

For more info. on how to use Chrome OS on CLICC Chromebooks, see Chrome OS Basics.



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