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Current UCLA students, staff, and faculty may access a Windows virtual desktop running CLICC software.

The CLICC virtual desktop works best with the Citrix Workspace app.

The CLICC Virtual Desktop has been tested for operation on Windows 10, macOS Mojave, Catalina & Big Sur, and Chrome OS.

Users must have the ability to install applications to install the Citrix Workspace app.

More remote tools at UCLA

For more information about other tools for remote work and study at UCLA, please see Remote Work Technical Information for Library Staff.

For instructions on configuring the CLICC Virtual Desktop, see Access a CLICC Virtual Desktop.

Cannot log in to the CLICC Virtual Desktop site or the Citrix Workspace app

  1. Verify that you can log into accounts.iam.ucla.edu with your UCLA Logon ID
  2. Verify that you are connected to the UCLA VPN
    1. If on campus, connect to the eduroam wireless network
  3. If problems continue, uninstall and reinstall Citrix Workspace
  4. If problems continue, reset your UCLA Logon ID password

CLICC Virtual Desktop or virtual application hangs/freezes

  1. Verify that your local computer is running either Windows 10, macOS Mojave, macOS Catalina, or the most current version of Chrome OS.
  2. Close the window for the CLICC Virtual Desktop.
  3. When asked if you wish to Disconnect, click Disconnect, OK, or Continue.
  4. Try to open the CLICC Virtual Desktop again.

Cannot save/open files to/from your local computer

  1. In the CLICC Virtual Desktop window, click on the menu tab at the top of the window.
  2. Click on Preferences.
  3. Click on the File Access tab.
  4. Choose Read and Write for how to access files and drives on your computer.
  5. Disconnect from the CLICC Virtual Desktop.
  6. Open the CLICC Virtual Desktop again.