MAINTENANCE NOTICE
Overview
Library desktops with OCLC Connexion will be upgraded to version 3.1 starting at 8pm on Thursday, .
Staff who rely on Connexion will be able to take advantage of the new features and be in sync with their colleagues at other institutions.
For a list of changes and features, see this OCLC support article: Update Connexion client
Scope
The upgrade will be performed on Library Windows desktops on campus which have Connexion 2.63 installed.
Expectations
Before the Upgrade
To minimize any installation issues, please close Connexion and log off of your computer before 8pm on Thursday, .
After the Upgrade
The previous method of selecting "Connexion+M(win10)" is no longer necessary.
That previous shortcut opened a DOS/CMD window, which will no longer be present with version 3.1.
To launch Connexion 3.1, use the desktop shortcut, find it in the Start Menu, or search for it using the Windows search box.
The first time you launch Connexion 3.1, it will take a few moments to configure itself, which includes converting existing macros to the new format.
If any macros fail to upgrade, they will have to be deleted manually to avoid an error message each time you launch Connexion.
Please restart the computer after launching Connexion for the first time. Otherwise, the ALA character map table may be blank and some macro settings may not carry over.
Connexion File Backup
Please note that Connexion 3.1 settings and macros are not backed up automatically. OCLC has a number of support articles on this subject:
- Settings: https://help.oclc.org/Metadata_Services/Connexion/Connexion_client/Connexion_client_basics/Get_support/User_files/00User_settings_and_customization_files
- Macros: https://help.oclc.org/Metadata_Services/Connexion/Connexion_client/Connexion_client_basics/Get_support/User_files/20Other_client_files
- Accessing Files: https://help.oclc.org/Metadata_Services/Connexion/Connexion_client/Connexion_client_basics/Get_support/User_files/30Access_user_files
- Local save files (in-progress or draft records): https://help.oclc.org/Metadata_Services/Connexion/Connexion_client/Connexion_client_basics/Connexion_client_interface_windows/Automatically_Back_Up_Local_Files
Please submit a Service Desk ticket if you have trouble after the upgrade: Staff Technology Support
MAINTENANCE NOTICE
Work to be Performed
After 7pm on Tuesday, , DIIT staff will be upgrading Windows computers on campus that are still running Microsoft Office 2016.
Purpose of Work
Over the last week, a significant number of staff using computers with Office 2016 have reported problems logging into Outlook to access their email. This problem can be mitigated by updating to Office 2019 - an upgrade which is is admittedly overdue anyways.
Please note, anyone having problems with the Outlook client should always consider the web version as an immediate alternative: outlook.office.com.
Scope
The upgrade will apply to roughly 200 Windows desktops on campus, which includes many multi-user / student computers. It does not include Macs, laptops off-campus, or computers at Stoa.
A quick way to check if you have version 2016 running on your computer is to click the Start menu and type "Word" and the version should be indicated next to the top search result.
Required User Actions
If you or students you work with are using Office 2016, please see that all Microsoft Office apps are closed before 7pm on Tuesday, 8/30.
If any applications left running, they will be automatically closed when the upgrade is performed and there is the potential for unsaved work to be lost.
Follow Up
DIIT does not expect to upgrade 100% of the affected computers, and we will likely continue to deploy the upgrade beyond Tuesday evening.
We do, however, expect that all settings and logins will remain intact.
As always, please submit a ticket if you run into any further issues: https://jira.library.ucla.edu/servicedesk/customer/portal/22
Overview
In July 2022, DIIT is introducing a new Jira project called Staff Technology Support (STS) and phasing out the old forms under Technology Service, New Technology Request, and most of Accounts. The STS project is available now, and you can get there directly with this link: https://jira.library.ucla.edu/servicedesk/customer/portal/22
Why is it Changing?
The predecessors to STS have been around since 2016, and we've learned a lot about the product's capabilities since then. By consolidating into a single project we can better take advantage of organization and automation features, as well improved reporting.
For each ticket, DIIT staff may ask clarifying questions and will be doing more behind-the-scenes to organize and categorize tickets so we can respond and work on them efficiently. With over 2500 tickets created last year in the 3 predecessor projects, efficiency is very important.
Our customers - Library staff and affiliates in this case - will see simpler and fewer forms, along with more ways of creating them.
Creating Tickets in STS
servicedesk.library.ucla.edu remains the preferred method of creating a ticket.
In addition, staff can send an email to stafftech@library.ucla.edu, or leave a voicemail at 310.825.7557. We will get voicemail messages fairly quickly via Slack, so please do leave a message if that's the easiest way for you to reach out to us.
This article has more details on the subject: Creating Library IT (DIIT) Service Desk Tickets
Types of Forms
Use the General form for most things. Please provide as many details as possible, like a who/what/where/when summary.
Other forms exist for situations that warrant gathering very specific information:
Library Accounts Request new email, Library domain, and Alma accounts, also modify and delete. If you're having a problem with an existing account (e.g. cannot log in, password reset, adjust permissions) use the General form. | Computer Deployment Request a new or replacement computer. If you're reporting a problem, or aren't sure a computer should be replaced, use the General form. | Handoff These forms are for things that that DIIT Service Desk team does not handle, and will be routed to the appropriate team that handles it. |
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The Previous "Accounts" Forms
The previous "Accounts" forms have renamed to Tech On-boarding & Separation. We've retained just 2 forms, which are used for DIIT to collaborate with LHR regarding staff that are joining or leaving the Library.
The separate forms for Alma, email, Library domain, and Other have been removed. Instead, use the new Library Accounts form, which has the necessary fields for DIIT to create, modify, or disable an account(s). To clarify:
Any Library accounts requests that are not directly tied to a new hire or separating staff should be made through the new STS Library Accounts form.
In addition, please use the General form to report any problems with existing accounts (e.g. forgotten password, or cannot access a service remotely).
Transition
Throughout the summer, tickets in the previous projects - Technology Service (TSP), New Technology Request (NTR), and Accounts (AJ) - will be resolved, but no new tickets will be created. We hope to completely remove the TSP and NTR projects before Fall quarter 2022.
DIIT staff will be reviewing the STS project regularly to ensure the configuration is working properly and that staff are having a favorable experience.
Thank you for your patience as we learn to better implement this important IT support tool!